International Shipping Policy

Any customs or import duties are charged at checkout for each destination country. These charges must be paid before you can complete your order. This applies to all International and Canadian orders.

For all European and UK customers: https://gramicci.co.uk/

SHIPPING UPDATES FROM OUR THIRD-PARTY SHIPPING PROVIDER

Click for shipping delay updates by country.

Outside the United States

If you live outside the United States and would like to place an order, we currently only ship to the following locations:

  • Australia
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Bahamas
  • Bahrain
  • Barbados
  • Bermuda
  • Bolivia
  • Brazil
  • British Virgin Islands
  • Brunei
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Falkland Islands
  • Federated States of Micronesia
  • Fiji
  • French Guiana
  • French Polynesia
  • Grenada
  • Guadeloupe
  • Guam
  • Guernsey
  • Hashemite Kingdom of Jordan
  • Hong Kong
  • India
  • Indonesia
  • Isle of Man
  • Israel
  • Japan
  • Kuwait
  • Lebanon
  • Macao
  • Malaysia
  • Maldives
  • Marshall Islands
  • Martinique
  • Mexico
  • Montserrat
  • Morocco
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Northern Mariana Islands
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Puerto Rico
  • Qatar
  • Saint Lucia
  • Saint Martin
  • Saint Vincent and the Grenadines
  • Samoa
  • Saudi Arabia
  • Seychelles
  • Singapore
  • Saint Maarten
  • Solomon Islands
  • South Africa
  • South Korea
  • Saint Kitts and Nevis
  • Taiwan
  • Tanzania
  • Thailand
  • Trinidad and Tobago
  • Tunisia
  • Turks and Caicos Islands
  • U.S. Minor Outlying Islands
  • U.S. Virgin Islands
  • United Arab Emirates
  • Uruguay
  • Vanuatu
  • Vietnam

Once your order has been completed, you’ll receive an order confirmation email. When your order has shipped, you will receive a follow up email confirmation regarding the time your order has shipped.

 

Returns/Exchanges

All international sales made from Gramicci.com are final, non-returnable, and are not eligible for a refund. If you purchased a product from a local store within your country, you’ll need to return it back to the same store in order to receive a refund or to process a return or exchange. If you are unable to find an item locally, you can order directly from Gramicci.com.

 

If you have an issue with your order, please email our Customer Service team at [email protected] and include your order number, name, email, and a picture of your packing slip to verify your order. If you do not have the packing slip or proof of purchase, please contact our Customer Service team. If your order has been lost in transit, please contact us immediately to resolve the issue.

 

Payment Information

We accept Visa, MasterCard, Discover, AMEX, JCB, Diners Club, Elo, Shop Pay, Apple Pay, and Google Pay for payment. Gramicci will only charge for products purchased and shipped. All prices are in US dollars. Your credit card company will calculate the exchange rate at the time of shipment. Duties, taxes, and other fees will be calculated at checkout and are non-refundable. For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.

 

Duties, Taxes or Other Fees

Duties, taxes and other fees are calculated at checkout for your convenience based on current rates of the destination country. Gramicci will not refund duties, taxes, shipping charges and fees.

 

Shipping Information

Orders are usually packed and shipped within 1-2 business days. Note: We get backlogged during sale events and the holiday season, which could delay your shipment up to 5 business days. Transit time is measured in business days. Business days are Monday through Friday (excluding holidays). Orders are not processed on the weekend.

The shipping cost varies with each shipping destination and shipping method. The free shipping option is not valid for international orders.

 

Shipping Holidays

Gramicci and its third-party carriers will not be shipping or delivering on:

USA

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

Additional Shipping Holidays for those with PO/APO and FPO addresses:

  • Columbus Day
  • Veterans Day

Canada

  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • BC Day
  • Labour Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • Boxing Day

Australia

  • New Year's Day
  • Australia Day
  • Good Friday
  • Easter Monday
  • ANZAC Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

Please assume additional international holidays not listed here are included as days we will not be shipping or delivering on.

 

Delay in Shipping & Refunds

Contact our Customer Service team if you have any questions or concerns.

 

Customer Service Hours:

America: 10:00 a.m. - 7:00 p.m., Monday - Friday (EST)
(not available on weekends)

Response Time:

America: 2-3 business days

 

Phone: (866) 613-0606

Email: [email protected]
Fill out our Contact Form